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Warranty & Returns

Thank You For The Purchase of Our Products. The White Willow Provides The Guarantee Of the Products in a Corresponding Period of 1 Year. 

 

1 YEAR LIMITED WARRANTY FOR THE WHITE WILLOW™

Thank you for your interest in the products and services of The White Willow (“The White Willow”). This Limited Warranty applies to physical goods, and only for physical goods, purchased from https://thewhitewillow.in or Online Marketplaces only in India (the "Physical Goods").

WHAT DOES THIS LIMITED WARRANTY COVER?

This limited Pillow Warranty extends to Pillows manufactured by The White Willow ,purchased directly from The White Willow or The White Willow’s authorised retailers, located in India .

All The White Willow warranties, including any implied warranties, are valid only for the period of time the Pillow is owned by the original purchaser of the Pillow. The“original purchaser,” for the purposes of this Pillow Warranty, is the first purchaser of the Pillow from The White Willow or The White Willow authorized retailer.Please retain a copy of your receipt as proof of purchase. All The White Willow limited warranties are not transferable.

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, The White Willow will repair or replace, at no charge, products that proves defective because of improper material or workmanship, under normal use and maintenance.

WHAT WILL WE DO TO CORRECT PROBLEMS?

The White Willow warrants the Pillow in its original packaging sold to you against defects in material and workmanship set forth below (“Defects”) for a period of 1 year from the time your Pillow is purchased by you, when the Pillow is used normally for its intended purposes.

HOW LONG DOES THE COVERAGE LAST?

The Warranty Period for Physical Goods purchased from The White Willow is 365 days from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 365 days from the date of replacement or repair, whichever is longer.

WHAT DOES THIS LIMITED WARRANTY NOT COVER?

This Limited Warranty does not cover any problem that is caused by:

  • Normal increases in softening and settling of materials, or any other normal wear and tear.
  • Comfort preference.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Any Pillow (whether manufactured by The White Willow or not) sold by resellers who are not authorized retailers,
  • Wear & Tear of Outer Cover Which Includes the Zip, Staining , Shrinkage or Any Other Fabric Issues.

In the event of a Defect, The White Willow’s sole and exclusive liability and your sole remedy under this limited Pillow Warranty will be, at The White Willow’s option, to provide a repaired or replacement Pillow, subject to your fulfillment of “Your Responsibilities” below.

WHAT DO YOU HAVE TO DO?

To obtain warranty service, you must first contact us at sales@thewhitewillow.in to determine the problem and the most appropriate solution for you.

YOUR RESPONSIBILITIES

In the event of a Defect and in order to get the benefit of this limited Pillow Warranty, you must return your Pillow to The White Willow and provide The White Willow with proof of the original date of purchase. Should shipping costs be required to return your Pillow, you will be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited Pillow Warranty. The White Willow will repair or replace (as applicable) and ship your Pillow back to you.Replaced or repaired Pillows are subject to the same limited Pillow Warranty as the original Pillow. If you obtain a replaced or repaired Pillow, the warranty term of the replaced or repaired Pillow begins from the date of purchase of the original Pillow.

Disclaimer, limitation on liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PILLOW IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED PILLOW WARRANTY, IN NO EVENT WILL THE WHITE WILLOW OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE PILLOW OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY,PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF THE WHITE WILLOW HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THE WHITE WILLOW TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PILLOW GIVING RISE TO SUCH LIABILITY.SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

Governing law

This limited Pillow Warranty Will be governed by and construed in accordance with the laws of the India and shall be subject to the non-exclusive jurisdiction of the courts of New Delhi, India

Details of the Warrantor:

The White Willow

86 A  2nd Floor Shahpurjat

New Delhi -110049

sales@thewhitewillow.in

Please Fill All The Details Given In The Form Below To Register For Our 1 Year Limited Warranty.

Warranty & Returns | The White Willow ...