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Apply code MYPILLOW10 at checkout & enjoy an extra 10% discount on all our products! Your order may be delayed as we deal with a surge in volumes and the affect of Covid-19 on logistics. Apply code MYPILLOW10 at checkout & enjoy an extra 10% discount on all our products! Your order may be delayed as we deal with a surge in volumes and the affect of Covid-19 on logistics.

Terms & Conditions

The White Willow brings to you a risk-free trial offer to all its customers.

Happiness 101 Nights Sleep Trial applies to -

• Regular Pillows
• Cervical Pillows
• Speciality Pillows
• Slim Pillows
• Ultra Slim Pillows

The 30 Nights Sleep Trial applies to -

• Support
• Travel
• Cushions
• Kids
• Accessories

All the policies below are applicable to both Trial Return Policies.

If you are not happy while sleeping on our Memory Foam Bed Pillows, you may return it for any reason within 101 nights and you will be eligible for a full refund. You must ensure that the products returned by you are not damaged, with no soiling, tears, or stains and the pillow cover must be returned with the pillow and it should be in a donatable condition.

Terms & Conditions for 101 Nights Trial -

• The White Willow 101 Trial policy is limited to 10 pillows per household per year, and it must be exercised directly with The White Willow, no later than 101 th day following delivery of the product, of which you want a refund.

• Our 101 nights trial policy applies only to the original purchaser of genuine The White Willow Pillows, who purchased their products directly from the website and amazon.in

• The 101 nights trial policy may not apply or may apply differently, to purchases of The White Willow via other The White Willow Distribution channels (Flipkart, Pepperfry, Myntra, Seniority, One MG, TataCliq, Jabong, Meddey or from any other unauthorised sources).

• The final decision on refund under 101 nights trial offer will be made by The White Willow Management. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the terms and conditions of the 101 nights trial offer.

• If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product.

• The 101 trial free policy is applicable for products listed under Pillows i.e. Regular pillows, Cervical Pillows, Speciality Pillows, Slim Pillows and Ultra Slim Pillows and all other products are only applicable for 30 days return policy.

• The 101 trial free policy is only applicable for orders placed 1st May 2019.

Terms & Conditions for 30 Nights Trial -

• Our 30 Trial policy is limited to 10 pillows per household per year, and it must be exercised directly with The White Willow, no later than 30th day following delivery of the product, of which you want a refund.

• Our 30 nights trial policy applies only to the original purchaser of genuine The White Willow Pillows, who purchased their products directly from the website and amazon.in

• The 30 nights trial policy may not apply or may apply differently, to purchases of The White Willow via other The White Willow Distribution channels (Flipkart, Pepperfry, Myntra, Seniority, One MG, TataCliq, Jabong, Meddey or from any other unauthorised sources).

• The final decision on refund under 30 nights trial offer will be made by The White Willow Management. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the terms and conditions of the 30 nights trial offer.

• If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product.

• The 30 trial free policy is only applicable for orders placed 1st May 2019.

 

Terms and Conditions

Use of the Platform or Services

Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the THE WHITE WILLOW  website located at www.The White Willow.in, and all associated sites linked to www.The White Willow.in, or any similar platform (hereinafter collectively, the THE WHITE WILLOW  Platform, having its registered office at M- 156 Greater Kailash 2 New Delhi 110048 on any device and/or before availing any services offered by THE WHITE WILLOW  on the THE WHITE WILLOW  Platform which may include services such as donation or contribution or any other service that may be offered by THE WHITE WILLOW () on the THE WHITE WILLOW  Platform (hereinafter individually, and collectively, the THE WHITE WILLOW  Services). For the avoidance of doubt, it is clarified that these terms and conditions shall apply to all Our Services, whether offered by THE WHITE WILLOW ().

Acceptance

By registering on, accessing, browsing, downloading or using the THE WHITE WILLOW () Platform for any general-purpose or for the specific purpose of availing any THE WHITE WILLOW  Service, You agree to be bound by the single-sign-on ID (hereinafter SSOID) terms and conditions set forth below as well as by the service-specific terms and conditions applicable to each THE WHITE WILLOW  Service (hereinafter collectively, the T&Cs). These T&Cs shall also include any additional or modified terms and conditions in relation to the SSOID or any additional or modified service-specific T&Cs in relation to any THE WHITE WILLOW  Service or any future service that may be offered by THE WHITE WILLOW  on the THE WHITE WILLOW () Platform. By registering on, accessing, browsing, downloading, or using (as applicable) the THE WHITE WILLOW  Platform or availing any THE WHITE WILLOW  Service or the SSOID, You automatically and immediately agree to all the T&Cs. If at any time You do not accept or agree with any of the T&Cs or do not wish to be bound by the T&Cs, You may not access, browse or use the THE WHITE WILLOW () Platform and immediately terminate Your availing the THE WHITE WILLOW  Services. Accepting or agreeing to the T&Cs will constitute a legal contract (hereinafter Agreement) between You, being at least 18 years of age and an individual user of the THE WHITE WILLOW  Platform or a customer, donor or beneficiary of the THE WHITE WILLOW () Services. All services are rendered by THE WHITE WILLOW  through the THE WHITE WILLOW  Platform under the brand name “THE WHITE WILLOW ()” (or any derivatives or variations thereof). Consequently, all the rights, benefits, liabilities and obligations under the T&Cs shall, as the case may be, accrue to the benefit of, or incurred by, THE WHITE WILLOW , regarding Your use of THE WHITE WILLOW ’s digital services (which includes donation and contribution), or any such other services which may be added on the THE WHITE WILLOW  Platform and which will henceforth be a THE WHITE WILLOW  Service, from time to time. The THE WHITE WILLOW  Services shall be used by You subject to Your adherence with the T&Cs. As long as You accept and comply with these T&Cs, THE WHITE WILLOW  grants You a personal, nonexclusive, non-transferable, limited, revocable privilege to enter and use the THE WHITE WILLOW () Platform and/or avail the THE WHITE WILLOW  Services.

Indemnification

You agree to indemnify, save, and hold THE WHITE WILLOW (), its affiliates, employees, officers, directors and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to:
(i) Your use or misuse of the THE WHITE WILLOW  Services or of the THE WHITE WILLOW () Platform;
(ii) any violation by You of this Agreement or the SSOID Agreement; or
(iii) any breach of the representations, warranties, and covenants made by You herein.
THE WHITE WILLOW () reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify THE WHITE WILLOW , including rights to settle, and You agree to cooperate with we defense and settlement of these claims. We will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.

Disclaimer; No Warranties

To the fullest extent permissible pursuant to applicable law, THE WHITE WILLOW () and its third-party partners disclaim all warranties or guarantees – whether statutory, express or implied – including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by You from THE WHITE WILLOW  or through the THE WHITE WILLOW () Services or the THE WHITE WILLOW  Platform will create any warranty or guarantee other than those expressly stated herein. For the purposes of this Disclaimer, You expressly acknowledge that as used in this section, the term “THE WHITE WILLOW ()” includes THE WHITE WILLOW ’s officers, directors, employees. You acknowledge that THE WHITE WILLOW () (www.The White Willow.in) is a purely social not-profit enterprise, registered under West Bengal ACT XXVI of 1961, 2016-2017 and is not liable for any third party (telecom companies, mobile operators or suppliers) obligations due to rates, quality and all other instances, whether to any such telecom companies’ subscribers or otherwise. You expressly agree that the use of the THE WHITE WILLOW  Services on our Platform is at Your sole risk. It is Your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the Internet generally. We do not warrant that our Services will be uninterrupted or error-free or that defects in the site will be corrected. The THE WHITE WILLOW  Services and our Platform and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the services and the site are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. THE WHITE WILLOW (), and its partners do not warrant that the data, our software, functions, or any other information offered on or through our Services/ our Platform or any reference sites/ platforms/ services will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected. THE WHITE WILLOW  and its licensors, and partners do not warrant or make any representations regarding the use or the results of the use of Our Services/ Our Platform or any reference sites/ platforms/ services in terms of correctness, accuracy, reliability, or otherwise. You understand and agree that You use, access, download, or otherwise obtain information, materials, or data through Our Services/ Our Platform or any reference sites/ platforms/ services at Your own discretion and risk and that You will be solely responsible for any damage to Your property (including Your computer system and mobile device or any other equipment) or loss of data that results from the download or use of such material or data. We do not authorize anyone to make any warranty on our behalf and You should not rely on any such statement. This paragraph shall survive the termination of this Agreement. In no event will THE WHITE WILLOW  be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information and the like) arising out of the use of or inability to use Our Platform.

Ownership; Proprietary Rights

The THE WHITE WILLOW  Services and Our Platform are owned and operated by THE WHITE WILLOW () for Social Welfare. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), services, and all other elements of Our Services and Our Platform provided by THE WHITE WILLOW () for Social Welfare are protected by international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between You and THE WHITE WILLOW , all services and programs contained on Our are the property of THE WHITE WILLOW () for Social Welfare. You agree not to remove, obscure, or alter The WHITE WILLOW or any third party’s copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through Our Services/ Platform. Except as expressly authorized by THE WHITE WILLOW , You agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the services. THE WHITE WILLOW  reserves all rights not expressly granted in this Agreement. If You have comments regarding Our Services and/or Our Platform or ideas on how to improve it, please contact customer service. Please note that by doing so, You hereby irrevocably assign to THE WHITE WILLOW , and shall assign to THE WHITE WILLOW , all rights, title and interests in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.

Dispute Resolution

If any dispute, controversy or claim arises under this Agreement or in relation to any THE WHITE WILLOW  Service or our Platform, including any question regarding the existence, validity or termination of this Agreement or T&Cs (hereinafter Dispute), the parties shall use all reasonable endeavors to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, THE WHITE WILLOW  may elect to resolve any Dispute by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed in accordance with the Act. The seat of the arbitration shall be New Delhi and the language of this arbitration shall be English.

Governing Law and Forum for Disputes

Subject to the Dispute Resolution section above, You agree that any claim or dispute You may have against THE WHITE WILLOW  must be resolved by a court having jurisdiction in New Delhi, India. You agree to submit to the personal jurisdiction of the courts located within New Delhi, India, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Indian law. This paragraph shall survive termination of this Agreement.