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101 | 30 Nights Free Trial

101 Nights Trial On Sleeping Bed Pillows

 

101 Nights Trial - Refunds & Returns
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The White Willow brings to you a risk-free trial offer to all its customers.

Happiness 101 Nights Sleep Trial applies to -

• Regular Pillows
• Cervical Pillows
• Speciality Pillows
• Slim Pillows
• Ultra Slim Pillows

If you are not happy while sleeping on our Memory Foam Bed Pillows, you may return it for any reason within 101 nights and you will be eligible for a full refund. You must ensure that the products returned by you are not damaged, with no soiling, tears, or stains and the pillow cover must be returned with the pillow and it should be in a donatable condition.

Terms & Conditions for 101 Nights Trial -

• The White Willow 101 Trial policy is limited to 10 pillows per household per year, and it must be exercised directly with The White Willow, no later than 101 th day following delivery of the product, of which you want a refund.

• Our 101 nights trial policy applies only to the original purchaser of genuine The White Willow Pillows, who purchased their products directly from the website.

• The 101 nights trial policy may not apply or may apply differently, to purchases of The White Willow via other The White Willow Distribution channels (Flipkart, Pepperfry, Myntra, Seniority, One MG, TataCliq, Jabong, Meddey or from any other unauthorised sources).

• The final decision on refund under 101 nights trial offer will be made by The White Willow Management. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the terms and conditions of the 101 nights trial offer.

• If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product.

• The 101 trial free policy is applicable for products listed under Pillows i.e. Regular pillows, Cervical Pillows, Speciality Pillows, Slim Pillows and Ultra Slim Pillows and all other products are only applicable for 30 days return policy.

• The 101 trial free policy is only applicable for orders placed after 1st May 2019.

All the above policies are also applicable for products with 30 days return.

Please click here to initiate the Refund/Return process.

30 Nights Trial - Refunds & Returns
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The 30 Nights Sleep Trial applies to -

• Support
• Travel
• Cushions
• Kids
• Accessories

Terms & Conditions for 30 Nights Trial -

• Our 30 Trial policy is limited to 10 pillows per household per year, and it must be exercised directly with The White Willow, no later than 30th day following delivery of the product, of which you want a refund.

• Our 30 nights trial policy applies only to the original purchaser of genuine The White Willow Pillows, who purchased their products directly from the website.

• The 30 nights trial policy may not apply or may apply differently, to purchases of The White Willow via other The White Willow Distribution channels (Flipkart, Pepperfry, Myntra, Seniority, One MG, TataCliq, Jabong, Meddey or from any other unauthorised sources).

• The final decision on refund under 30 nights trial offer will be made by The White Willow Management. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the terms and conditions of the 30 nights trial offer.

• If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product.

• The 30 trial free policy is only applicable for orders placed after 1st May 2019.

Please click here to initiate the Refund/Return process.

Privacy Policy
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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

Personal Information we collect -

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies -

 • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

Anyone wishing to complete a purchase via credit card on the Site must provide credit card information. We receive secure credit card acceptance and vaulting services from third-party payment processors. We neither receive nor store any credit card details ourselves. Your payment details are received only by the third-party payment processor and are not shared with any third parties. The third-party payment processors will store your credit card details for use by you in future transactions.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the order information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to -

• Communicate with you
• Screen our orders for potential risk or fraud
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information -

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here -https://www.shopify.com/legal/privacy
We also use Google Analytics to help us understand how our customers use the website - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising -

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by -

• FACEBOOK -
https://www.facebook.com/settings/?tab=ads
• GOOGLE -
https://www.google.com/settings/ads/anonymous
• BING -
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

Do not track -

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention -

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes -

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us -

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@thewhitewillow.in or by mail using the details provided below:

M 156, Greater Kailash 2,
New Delhi, DL, 110048, India

Applicable Law
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All sales and interactions with The White Willow shall be governed by and interpreted and construed in accordance with the laws of India. In case of any disputes with The White Willow, the same shall be subject to courts/authorities/forums in New Delhi only.

You agree to comply with all applicable laws regarding the use of this Website and agree that all information provided to us by you is accurate. You agree to indemnify, defend and hold the Company and our partners, employees, and affiliates, harmless from, any liability, loss, claim and expense, including reasonable attorney's fees, related to or arising from your violation of the terms and conditions of this Agreement, the Company’s Privacy Policy, or use of the Website. All policies herein are subject to immediate change without notice at the discretion of the company. The Company may terminate this Agreement at any time, with or without notice, for any reason. If any provision of this Agreement is deemed to be unenforceable or invalid, that provision shall be limited to eliminate so that this Agreement will otherwise remain binding in full force and effect.

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