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Apply code MYPILLOW10 at checkout & enjoy an extra 10% discount on all our products! Your order may be delayed as we deal with a surge in volumes and the affect of Covid-19 on logistics. Apply code MYPILLOW10 at checkout & enjoy an extra 10% discount on all our products! Your order may be delayed as we deal with a surge in volumes and the affect of Covid-19 on logistics.

Returns & Cancellations

Our return, replacement and refund process is customer friendly and easy!

Please Click here to initiate your Return/Refund process.

Once the return is received successfully and verified by our Delivery & Dispatch team, as per your request, we will send you a replacement pillow or initiate the refund process, where the full amount will be refunded to your bank account as per the details shared by you. Please wait for 3-5 working days for the refund to reflect in your system.

Please contact our Support Team on 9019035000 for any other return or replacement queries.

 

 

101 Nights Trial - Refunds & Returns

The White Willow brings to you a risk-free trial offer to all its customers.

Happiness 101 Nights Sleep Trial applies to -

• Regular Pillows 
• Cervical Pillows 
• Speciality Pillows 
• Slim Pillows 
• Ultra Slim Pillows

If you are not happy while sleeping on our Memory Foam Bed Pillows, you may return it for any reason within 101 nights and you will be eligible for a full refund. You must ensure that the products returned by you are not damaged, with no soiling, tears, or stains and the pillow cover must be returned with the pillow and it should be in a donatable condition.

Terms & Conditions for 101 Nights Trial -

• The White Willow 101 Trial policy is limited to 10 pillows per household per year, and it must be exercised directly with The White Willow, no later than 101 th day following delivery of the product, of which you want a refund.

• Our 101 nights trial policy applies only to the original purchaser of genuine The White Willow Pillows, who purchased their products directly from the website and amazon.in

• The 101 nights trial policy may not apply or may apply differently, to purchases of The White Willow via other The White Willow Distribution channels (Flipkart, Pepperfry, Myntra, Seniority, One MG, TataCliq, Jabong, Meddey or from any other unauthorised sources).

• The final decision on refund under 101 nights trial offer will be made by The White Willow Management. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the terms and conditions of the 101 nights trial offer.

• If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product.

• The 101 trial free policy is applicable for products listed under Pillows i.e. Regular pillows, Cervical Pillows, Speciality Pillows, Slim Pillows and Ultra Slim Pillows and all other products are only applicable for 30 days return policy.

• The 101 trial free policy is only applicable for orders placed after 1st May 2019.

30 Nights Trial - Refunds & Returns

The 30 Nights Sleep Trial applies to -

• Support 
• Travel 
• Cushions 
• Kids 
• Accessories

Terms & Conditions for 30 Nights Trial -

• Our 30 Trial policy is limited to 10 pillows per household per year, and it must be exercised directly with The White Willow, no later than 30th day following delivery of the product, of which you want a refund.

• Our 30 nights trial policy applies only to the original purchaser of genuine The White Willow Pillows, who purchased their products directly from the website and amazon.in

• The 30 nights trial policy may not apply or may apply differently, to purchases of The White Willow via other The White Willow Distribution channels (Flipkart, Pepperfry, Myntra, Seniority, One MG, TataCliq, Jabong, Meddey or from any other unauthorised sources).

• The final decision on refund under 30 nights trial offer will be made by The White Willow Management. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the terms and conditions of the 30 nights trial offer.

• If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product.

• The 30 trial free policy is only applicable for orders placed after 1st May 2019.

CANCELLATION BEFORE SHIPMENT:

Order once placed can only be cancelled within 4 hours from the placing the order, you can write to our customer support team on support@thewhitewillow.in or call us on +91 9019035000 In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.